Shipping policy

We ship all orders from New Zealand using trusted courier partners to ensure your order arrives safely and smoothly.

Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).

  • Orders placed before 12:00pm NZT are usually processed the same business day

  • Orders placed after 12:00pm NZT will be processed the next business day

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details. If you don’t see it, please check your spam or junk folder.

New Zealand Delivery

All New Zealand orders are shipped via NZ Post.

Estimated delivery times (from dispatch):

  • Auckland: Next business day

  • North Island: 1–2 business days

  • South Island: 2–3 business days

  • Rural addresses: Please allow an additional 1–2 business days

Shipping rates (NZ):

  • $7.99 flat rate nationwide

  • Free shipping on orders over $100 NZD

New Zealand orders do not attract import or customs charges.

Australia Delivery

Australian orders are shipped via FedEx.

Estimated delivery times (from dispatch):

  • Australia-wide: 2–3 business days

  • Rural addresses: Please allow an additional 1–2 business days

Shipping rates (AU):

  • $24.90 AUD flat rate

International Orders

If you’re located outside New Zealand or Australia and would like to place an order, please email us at hello@wellpark.co. We’ll happily confirm availability and shipping options for your location.

Duties, Taxes & Customs

  • New Zealand orders do not incur import or customs duties

  • International orders (including Australia) may be subject to local customs taxes, duties, or import charges (such as GST or VAT) once they arrive in your country.

Please note:

  • These charges are set by your local customs authority

  • They are payable by the person placing the order

  • They are not collected or controlled by Wellpark

  • Customs processing may impact delivery timeframes

We’re unable to refund orders where duties or taxes remain unpaid, or where an order is refused due to customs charges. We recommend checking with your local customs agency before placing your order.

Tracking Your Order

Once dispatched, you’ll receive an email with your tracking number and carrier details. Delivery times shown in tracking are estimates only. Please monitor your shipment using the tracking link provided.

Delivery Address Responsibility

Please ensure your delivery address is complete and accurate at checkout.

  • Wellpark cannot take responsibility for orders not received due to incorrect delivery details

  • Please provide an address where your parcel can be safely left or received

  • Orders returned to us due to non-delivery or non-collection cannot be resent internationally

Order Enquiries & Support

If you have any questions about your order, delivery, or tracking, please contact us at
hello@wellpark.co, we’re always happy to help.