Terms of service

This website is operated by Heyday Limited (“we”, “us”, “our”). Our products are sold under the brand name Wellpark. By accessing or using our website, including purchasing our products, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence. Our products are not intended for use by children or by persons who are pregnant or breastfeeding. By purchasing from us, you confirm you are not within those groups.

You may not use our products for any unlawful or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

2. Products and Services

Our products are dietary supplements, designed for once-daily use as per directions on pack.

• No Medical Advice: The information on this website and our product labels is for general wellness purposes only. It is not medical advice and should not replace consultation with a qualified healthcare professional.
  

• If you are taking medication or have a medical condition, consult your doctor before use.
  

• Results from dietary supplements may vary between individuals.
  

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction and may exercise this right on a case-by-case basis. All descriptions of products and pricing are subject to change without notice.

3. Health Information and User Statements

Any health-related information shared on this website, in reviews, testimonials, social media, or other user-generated content reflects individual experiences only and does not constitute medical advice or guaranteed results.

User comments, testimonials, or reviews may describe personal experiences with our products. These statements have not been evaluated by any regulatory authority and should not be interpreted as medical claims.

You should always consult a qualified healthcare professional before making decisions relating to your health, diet, or supplementation.

4. Accuracy of Information

We take care to ensure that the information on this website is accurate and up to date. However, occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information on the website is found to be incorrect.

Reliance on any information provided on this website is at your own discretion.

5. Refunds, Shipping, and Privacy

Your use of this site and any purchases are also governed by our Refunds Policy, Shipping Policy, and Privacy Policy, which are available on our website.

5a. Subscription Terms

The following terms apply to all subscription purchases made through our website. By purchasing a subscription, you agree to these Subscription Terms in addition to these Terms of Service.

Subscription availability

Subscriptions are available to customers in New Zealand and Australia.

What’s included

Subscriptions are offered as a 3-pack (60 sachets) delivered automatically on a recurring basis.

• The first subscription order is offered at a discounted introductory price of $198.99.

• A 15% subscription discount is applied to all subsequent subscription orders (currently $226.95 per delivery).

• Free shipping is included on all subscription deliveries to New Zealand.

• The subscription frequency is fixed and cannot be changed.

Billing and delivery schedule

When you place your initial subscription order, payment is taken at checkout.

To help ensure you do not run out, your second subscription order will be charged and dispatched 50 days after your initial order.

All subsequent subscription orders will be charged and dispatched every 60 days thereafter, unless your subscription is paused or cancelled before processing.

Subscription orders are created and processed automatically according to this schedule.

Managing your subscription

You may pause, skip, or cancel your subscription at any time before your next order is processed via your customer account.

Once a subscription order has been processed or prepared for dispatch, it cannot be paused, skipped, cancelled, or refunded.

Billing and delivery timing

Subscription charges are processed according to the subscription schedule and are not dependent on delivery dates.

Shipping timeframes are estimates only and may vary due to factors outside our control, including customs clearance, border processing, courier delays, weather events, or peak shipping periods. Delays in transit do not pause, delay, or cancel scheduled subscription charges.

International shipping, duties, and taxes

International subscription orders may be subject to import duties, taxes, or customs fees upon arrival in the destination country. These charges are the responsibility of the purchaser and are not included in the subscription price or shipping fee.

Failed payments

If a subscription payment fails, we will notify you and may attempt to retry the payment automatically. If payment cannot be successfully processed after multiple attempts, the subscription may be paused or cancelled.

Price changes

Subscription pricing may change from time to time. If the price of a subscription changes, we will notify you in advance before the next scheduled renewal.

Returns and refunds

Due to the nature of dietary supplements, subscription orders are not eligible for return or refund once processed, including where delivery is delayed due to customs or courier processing, except where required under applicable consumer protection laws.

Consumer rights

Nothing in these Subscription Terms limits or excludes any rights you may have under applicable consumer protection laws, including the Consumer Guarantees Act 1993 (New Zealand), or the Australian Consumer Law.

6. Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

• for any unlawful purpose;
  

• to make misleading, unsubstantiated, or unauthorised health claims;
  

• to infringe upon our intellectual property rights;
  

• to harass, abuse, or harm others;
  

• to upload or transmit viruses or malicious code.
  

We reserve the right to terminate your use of the Service or the purchase of products for violating these prohibitions.

7. Reviews, Feedback, and User Submissions

We always appreciate hearing from our customers.

If you share reviews, testimonials, feedback, photos, or other content with us (including through our website, email, or social media), you give Heyday Limited permission to use, reproduce, edit, and share that content for marketing, promotional, or business purposes.

By submitting content, you confirm that:

• the content is your own and does not infringe the rights of any third party
• the content reflects your genuine experience and is not misleading
• we may moderate, edit, or remove content at our discretion.

Unless otherwise agreed, we are not required to keep submissions confidential or provide compensation for their use.

8. Disclaimer of Warranties; Limitation of Liability

To the fullest extent permitted by law:

• Our products and services are provided “as is” and “as available” without any warranties, representations or conditions of any kind, express or implied.
  

• We do not guarantee that use of our products will achieve any specific result.
  

• In no case shall Heyday Limited, our directors, employees, contractors or suppliers be liable for any injury, loss, or damages of any kind arising from your use of our products or this website.
  

Because some jurisdictions do not allow limitations on liability for consequential damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

9. Indemnification

You agree to indemnify and hold harmless Heyday Limited and our officers, directors, employees, and contractors from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms or your violation of any law or third-party rights.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand.

11. Changes to Terms

We reserve the right to update, change or replace any part of these Terms at any time by posting updates on this website. Your continued use of the website constitutes acceptance of those changes.

12. Contact Information

Questions about the Terms of Service should be sent to us at hello@wellpark.co